Study: Apple, HP tops in 'computer experience' ratings

A study of 10,000 US computer users by customer satisfaction analyst Tempkin Group has once again ranked Apple as the top manufacturer for overall "computer experience" quality, which is defined as having excellent functionality, being accessible and generating the strongest positive emotions. This is the third year running that Apple has topped the list, but HP took second place -- losing by only two percentage points, and with a higher "functionality" rating than Apple.

Xserved and Screwed

I'm in the process of surplussing an old PowerPC Apple Xserve.

Removing it from the rack proves a challenge! Of course there is the typical forest of cables that you have to deal with when a rack has been there for a while and hardware was allowed to "just grow" into position.

There are at least two front mounting screws I need to remove from the Xserve before it will slide out, and I can't access those screws without removing the Xserve!

iOS 4.3 is out, and I had a problem

Apple released iOS 4.3 today and since I have to test these things, I downloaded and installed it immediately.

That whole process went smoothly and without issue. But when my iPad restarted, lo and behold, all  the icons were non-responsive. I could enter my passcode to get past the screen lock, but after that, all any icon did was highlight when I touched it.

The Office 2008 12.2.7 Update expects you to be an IT pro

I just ran Microsoft autoupdate and was told I needed to quit the following three applications for the update to complete:


Sure, the first two are easy. Real applications, no problem--though I wonder why Safari, an Apple application, interferes with a Microsoft update. Makes me think Office 2011 puts its fingers into things it shouldn't!

But SyncServicesAgent?? Really?? That's a faceless background application! Most users won't even know it is running and they certainly won't know how to exit it. Nor will they have any idea how to make it run again if they stop it.

In essence, MicroSoft expects the user to be a computer expert. No surprise on Windows, where lack of moderately sophisticated knowledge gets you in huge trouble, but with the Mac OS, I've never before seen an installer that required quitting a background agent process.

Very poor programming, Microsoft!



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